I'm visiting from California and left my glasses in the park. Li at Plldes Optical saved the day! She was spot-on with advice for picking out frames that worked for my face and the glasses were ready a few hours later. I'm deeply grateful to be able to see again and so quickly. Excellent experience all around.
I needed a new local optometrist during COVID because my old place in Gramercy was just too far. It is super easy to book an appointment on their website, you don't have to wait like a month for an appointment and the office is efficient and well run. They help you with your insurance to order contacts (with a rebate and insurance) or glasses. My spouse now goes here too. I also like supporting local businesses. The optometrist is kind and listens to your eye concerns attentively -- I never feel rushed.
Integrity is a watch word at Pildes . Shout out to Jay who instantly volunteered to replace my glass frames that his assistant mistakenly broke. Like his assistant, he could have just apologized. But that was not enough for him . He replaced the frames and gave me a separate pair of glasses to wear in the interim. Ten days later I am fixed and set. The interim frames? Keep them you may need them"
He stepped up, fixed the problem and bought himself a life long client for not just doing things right but doing the right thing. A class act
Integrity is not as easy to find nor is it as highly valued as once it was. You will find it at Pildes "
I went to Pildes Optical on Broadway at 76th Street recently to buy a pair of glasses. I went several times and was helped by a very attentive, patient, competent and kind sales person, Kenia.. This is the fourth or fifth time over the years that I've bought progressive glasses at this Pildes.
I've always found them to be patient, competent and effective. I highly recommend this optical store.
We have been customers of Pildes Optical since we moved to New York, 20 years ago.
Two years ago,my husband retired and our insurance changed.We decided to try a less expensive alternative to Pildes.
Though my experience wasn't totally negative, I was not happy with the new optician. So, my husband tried a different "new" optician. That experience was less than satisfactory.
After a lengthy conversation, we decided that we could afford Pildes since we had been very happy with them for so long. We modified our time between visits and were comfortable with the increased costs because of the superb service and our total satisfaction with their services.
My husband is very analytical and our decision was based on weighing all the pros and cons. Neither of us has regretted our decision to return to Pildes.
Pildes Optical (2165 Broadway, New York, 10024) is the only place that I go to when purchasing the most stylish eyeglass frames available. The selection here is extensive. I have been buying frames here for twenty-five years! Jay has always helped me to select fashionable frames that look best on me. It is worth the ride from Riverdale into Manhattan. Also, the Covid standards here are strictly adhered to. This allows me to concentrate on my glasses in a safe environment.