I've been coming here not long, about 2 years now. I was seen this weekend my Dr. Moore-Stoll who was friendly, professional and provided so much knowledge. You can tell she knew her stuff and had a cute personality. I normally just come here for my eyeglass/contact exams and updated prescriptions. I don't order my glasses from here but they have such a vast and cute selection! Otherwise, service is always friendly from the staff and quick! See y'all next time!
I have applauded Pildes in the past after purchasing sunglasses, but just had to do it again! I purchased my first pair of bifocals from Jay very recently. I was very nervous about acclimating myself to this type of lens. Jay helped me to pick out a beautiful frame for me.
He gave me advice on how to best use this type of lens. As I was standing with Jay, I overheard another client comment about how Pildes is the best place to purchase glasses. I totally agree with her. I live in Riverdale but gladly drive
Into Manhattan to purchase my glasses from Pildes. Just had to give another shout out to this establishment, and to Jay.
F.Y.I. I am loving my new bifocals!
The staff there are top notch. They know how to work with customers to make sure they get exactly the right style and fit. The thing that sets this place apart from others is the care given to making sure the customer is satisfied. No problem with returns or exchanges And if the lens aren't right they will replace without charge or hassle. It's a very professionally-run business.
I'm visiting from California and left my glasses in the park. Li at Plldes Optical saved the day! She was spot-on with advice for picking out frames that worked for my face and the glasses were ready a few hours later. I'm deeply grateful to be able to see again and so quickly. Excellent experience all around.
I needed a new local optometrist during COVID because my old place in Gramercy was just too far. It is super easy to book an appointment on their website, you don't have to wait like a month for an appointment and the office is efficient and well run. They help you with your insurance to order contacts (with a rebate and insurance) or glasses. My spouse now goes here too. I also like supporting local businesses. The optometrist is kind and listens to your eye concerns attentively -- I never feel rushed.
Integrity is a watch word at Pildes . Shout out to Jay who instantly volunteered to replace my glass frames that his assistant mistakenly broke. Like his assistant, he could have just apologized. But that was not enough for him . He replaced the frames and gave me a separate pair of glasses to wear in the interim. Ten days later I am fixed and set. The interim frames? Keep them you may need them"
He stepped up, fixed the problem and bought himself a life long client for not just doing things right but doing the right thing. A class act
Integrity is not as easy to find nor is it as highly valued as once it was. You will find it at Pildes "
I went to Pildes Optical on Broadway at 76th Street recently to buy a pair of glasses. I went several times and was helped by a very attentive, patient, competent and kind sales person, Kenia.. This is the fourth or fifth time over the years that I've bought progressive glasses at this Pildes.
I've always found them to be patient, competent and effective. I highly recommend this optical store.
We have been customers of Pildes Optical since we moved to New York, 20 years ago.
Two years ago,my husband retired and our insurance changed.We decided to try a less expensive alternative to Pildes.
Though my experience wasn't totally negative, I was not happy with the new optician. So, my husband tried a different "new" optician. That experience was less than satisfactory.
After a lengthy conversation, we decided that we could afford Pildes since we had been very happy with them for so long. We modified our time between visits and were comfortable with the increased costs because of the superb service and our total satisfaction with their services.
My husband is very analytical and our decision was based on weighing all the pros and cons. Neither of us has regretted our decision to return to Pildes.
Thoughtful and professional staff who actually care about accommodating their clients, not always so easy to find these days, but that's exactly what you get at Pildes. Easy online booking, comprehensive eye exams conducted with great care and patience, a fantastic selection of frames, and great people to help guide you through the process. Can't recommend enough!
My experience here was excellent. I found pildes through Yelp as I was in need of an eye exam & new eyewear. I immediately booked online after seeing all the great reviews. They had availability for next day which was pretty awesome and worked out for me. The booking was easy they do have a cancellation policy so just read through it. When I arrived at my appointment Jean was very welcoming and quickly check me in to my appointment. Dr Hyde was professional and very knowledgeable I would definitely come back. After my eye exam I believe her name was Kenya she was so helpful in helping me find the glasses I wanted. She brought out so many suggestions and helped me
Throughout the entire process to find the right pair. She made it so easy to help me decide the pair I wanted. The entire experience and staff is definitely a place I would recommend. I'm very happy with the outcome and choice.
Are you old enough to remember the days when in-person retail was the only option? Nowadays it's so easy to order things online, and let's face it, we all do that. But getting an eye exam and picking out frames is one thing I must do with real, qualified, knowledgeable humans there to help me. I have been going to Pildes Optical for about a decade and I keep going back because they offer superb customer service. Not good service--OUTSTANDING service. Everyone there is friendly, courteous, knows what they're doing AND treats you as if they actually value your business! Their Covid protocol is safe and appropriate but not intimidating. I went there this morning for a minor adjustment to my glasses (which I had purchased there previously.) Not only did they fix the problem, they didn't charge me or try to make a sale. These people are pros in every way. Do not hesitate to go!